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Online Store Policies
CUBCADET.COM RETURN POLICY
EQUIPMENT:
New, unused equipment may be returned for a period of up to 14 days after the date of delivery.
Return shipping charges are the responsibility of the customer.
Customers wishing to return new, unused equipment must call 1-877-428-2349 within 14 days of product delivery to obtain a return authorization and instructions. Once fuel is put into the fuel system it is "used" and is therefore non-returnable. Units that perform as designed are non-returnable, as they are now considered "used".
All returns are subject to inspection by Cub Cadet Personnel as to identify possible use, misuse, missing components, damage or abuse. Refunds may be denied as a result of failure to pass a return inspection.
For any questions regarding equipment set-up, operation or maintenance, please call our dedicated technical support team at 1-877-428-2349.
It is extremely important that all new, unused equipment being returned receive a return authorization prior to being returned. Equipment returned without a return authorization prior to shipment may be rejected for refund consideration and may also be subject to a storage fee of $20 per day. Total storage charges will not exceed the original total purchase amount. If an item is returned and becomes subject to storage fees, it will be considered "abandoned". Abandoned items will become the sole property of Cub Cadet as soon as the storage fees meet or exceed the original total purchase amount. When the remaining credit eligible balance reaches zero, abandoned items may be resold or disposed of at the sole discretion of Cub Cadet.
PARTS & ACCESSORIES:
Shop with Confidence
Avoid frustration when buying parts, attachments, and accessories with the Cub Cadet Right Part Pledge. If you purchase the wrong part from Cub Cadet or a Cub Cadet authorized online reseller, Cub Cadet, or your Cub Cadet authorized online reseller will work with you to identify the correct part for your equipment and initiate a free exchange.
Fast, Free Shipping
Parts orders over $45 ship free. * Delivery for standard shipping averages 3-5 business days. Expedited shipping is available and all orders placed before 3 pm ship the same day.
* Some exclusions apply.
Hassle-Free Parts Returns
We'll make sure you get the right part. We will work with you to ensure you receive the correct replacement part for your machine and that you receive credit for your part return.*
* Some exclusions apply.
Live Chat with Experts
Our outdoor power equipment experts are just one click away through Live Chat. Available Mon - Fri 8:30am - 5pm EDT
Phone support also available: 1-877-428-2349
When returning a part, please follow these steps:
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Prior to the return of new, unused parts, please review the instructions included on your packing slip. If you have any questions, please call our support team at 1-877-428-2349.
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Please do not return used parts, batteries or fluids as they are non-refundable.
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Be sure to send incorrect parts back promptly. A processing fee of 25% will be charged for parts received 90 days after delivery (returns will not be accepted after a year from date received)..
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Your refund will be credited to the original credit card used for your purchase within 1 - 2 billing cycles from receipt of returned merchandise at our warehouse.
In order to process your return, please provide the following information:
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A copy of your order confirmation
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Your order number
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Your bill-to details
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The phone number provided when placing your order
ABUSE OF RETURN POLICY:
CubCadet.com reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.
CUBCADET.COM CANCELLATION POLICY:
If you should choose to cancel your order, please understand that our secured order system immediately begins to process your order upon placement, therefore, there is a limited amount of time that an order can be cancelled prior to shipment. Once the warehouse prints your order, it cannot be cancelled.
All backordered items can be cancelled at any time prior to being received into inventory.
CUBCADET.COM SALES TAX POLICY:
If no sales tax is charged, you are still responsible for paying the sales tax to your state where required. The purchase is not tax-exempt because it is made over the Internet or because the seller is not required to collect sales tax.
DEALER DELIVERY OR PICK UP
EQUIPMENT:
New and lightly used and undamaged (like-new) equipment may be returned for a period of up to 14 days after the date received. This return policy only applies to residential use of Cub Cadet equipment. Returns will be handled through your preferred dealer and are at the customer's expense. Any questions regarding your equipment’s set-up, operation or maintenance, please call your preferred dealer or our dedicated technical support team at 1-877-428-2349.
PARTS & ACCESSORIES:
Contact your preferred dealer promptly if your part or attachment does not fit for returning instructions. We cannot accept returns for used parts. Unused parts can be returned up to 90 days from date received. Any fee associated with a return is at the customer’s expense.
ABUSE OF RETURN POLICY:
CubCadet.com reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.
All returns are subject to inspection by your preferred dealer as to possible use, misuse, missing components, damage or abuse. Your preferred dealer has the right to deny returns/refund as the result of a failure to pass a return inspection.
CANCELLATION POLICY:
Contact your preferred dealer if you should choose to cancel your order. Orders can be cancelled up to 24 hours prior to a scheduled delivery or pick-up.
All back ordered items can be cancelled at any time prior to being received into inventory.
CubCadet.com Shipping Policy
We are unable to ship to PO Boxes, FPO's or APO's. We are unable to take online orders that ship to Alaska, Hawaii, Puerto Rico, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, or Guam. If you need to place an order outside of the Contiguous U.S states, please contact us at 1-800-782-2700.
Shipments will only take place Monday-Friday (excluding holidays). Please refer to the dates and shipping rates listed during checkout for your expected shipment and delivery dates as well as any delivery charges.
Shipping charges are based on the total dollar amount of the order and are as follows:
| Order Price Range | Standard Delivery Charge |
|---|---|
| $0.01 - $14.99 | $4.99 |
| $15.00 - $29.99 | $7.49 |
| $30.00 - $44.99 | $8.99 |
| $45.00 or more | Free |
| Order Price Range | LTL Freight Delivery Cost |
|---|---|
| $499.99 or less | $39.00 |
| $500 - $999.99 | $79.00 |
| $1,000 - $1,999.99 | $109.00 |
| $2,000 or more | $129.00 |
Shipping and Handling Charges
Shipping and handling charges are refundable if the item was shipped in error on behalf of Cub Cadet. Otherwise, it is considered non-refundable.
All other refunds of shipping and handling charges are solely at the discretion of Cub Cadet.
Expedited Shipping:
In addition to the standard shipping charge, there will be an additional charge for next day, second day, and ground shipments. Expedited shipping is available for most parts and accessories and will be offered as an option if applicable. Next day and second day delivery orders received before 3 p.m. EST will ship the day the order is placed. Next day and second day delivery orders placed after 3 p.m. EST may not ship until the following business day.
What is LTL (Less than Truckload) Delivery?
LTL deliveries are used for orders that exceed the weight and/or dimension restrictions of standard delivery methods. Typical delivery time for LTL shipping is 5 to 7 business days (excluding weekends and holidays). Once your order has been processed and shipped, you receive a phone call from the freight company at least 24 hours prior to delivery. It is important that you provide your daytime phone number when placing your order. If you are not sure that you provided your phone number, please contact us.
Please note the following regarding LTL deliveries.
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Many truck freight companies do not require their drivers to unload shipments. We suggest that you make arrangements to have extra help on hand to assist with unloading your product.
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Ramps and/or unloading equipment may be necessary to have on-hand.
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If the shipping company needs to make special arrangements to unload merchandise, such as lift-gate truck delivery or extra delivery personnel, it will be the responsibility of the customer to reimburse the trucking company unless otherwise noted.
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Some municipalities prohibit truck freight delivery in residential areas. As a result, customers may need to arrange pick-up at the local trucking company's distribution center.
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Please inspect the product carefully and thoroughly before signing the shipping receipt. Shipping damage is covered by the LTL freight company.
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Your signature on the receipt is your acceptance of the merchandise. The customer must arrange all returns or exchanges of LTL freight shipments with a local carrier.
Dealer Delivery or Pick up Policy
If you have selected to have your on-line order delivered to you by your preferred dealer:
Your preferred dealer will contact you to schedule a date and time for the delivery of your order. You can expect to receive delivery of your order within 2 to 3 business days if your preferred dealer has inventory OR you can expect 8-10 days if your preferred dealer has to order the product from Cub Cadet. Deliveries will generally take place Monday-Saturday (excluding holidays). However, this may vary according to the store hours of your preferred dealer.
Prior to delivery, your new Cub Cadet product will be uncrated and inspected by your preferred dealer. It will be delivered to you ready-to-use. Please plan to have someone available at the time of delivery in order to sign for the order. Your preferred dealer will take the time to review:
- Safety features
- Operating instructions
- Basic maintenance
Delivery charges are based on the total dollar amount of the order and are as follows:
| Order Price Range | Delivery Cost |
|---|---|
| $499.99 or less | $29.00 |
| $500 - $999.99 | $69.00 |
| $1,000 - $1,999.99 | $99.00 |
| $2,000 or more | $119.00 |
If you have any questions about the delivery of your order, please call your preferred dealer or contact us at 1-877-428-2349.
If you have selected to pick up your on-line order from your preferred dealer:
Your preferred dealer will contact you to schedule a date and time for you to pick up your order. Order pickups will generally be available Monday-Saturday (excluding holidays) during standard business hours. However, this may vary according to the store hours of your preferred dealer.
Prior to your arrival, your new Cub Cadet product will be uncrated and inspected by your preferred dealer. The product will be ready for you to use at the time you pick it up from your preferred dealer. At the scheduled pickup time, your preferred dealer will take the time to review:
- Safety features
- Operating instructions
- Basic maintenance
Many Cub Cadet products are of sufficient size to warrant the use of a truck and trailer for pick up. It is not the responsibility of your preferred dealer to provide this equipment if you do not have it available. Your preferred dealer can arrange delivery for an additional charge if needed.
Cub Cadet and your preferred dealer are not responsible for any damages that may occur after the pickup of your order has been completed.
If you have any questions about your order, please call your preferred dealer or contact us at 1-877-428-2349.